| Q : |
What is Internet Check-in? |
| A : |
Internet Check-in is THAI online check-in which gives you more convenient online check-in for both domestic and international THAI flights departing from the following destinations:
| Stations in Thailand |
BKK/Bangkok, |
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CEI/Chiang Rai, CNX/Chiang Mai, |
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HDY/Had Yai, |
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HKT/Phuket, KBV/Krabi, |
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KKC/Khon Kaen, |
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UBP/Ubon Ratchatani |
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UTH/Udon Thani |
| Stations Abroad |
AKL/Auckland-Newzealand |
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ARN/Stockholm-Sweden |
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ATH/Athens-Greece |
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BLR/Bangalore-India |
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BNE/Brisbane-Australia |
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BOM/Mumbai-India |
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CAN/Guangzhou-China |
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CCU/Kolkata-India |
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CDG/Paris-France |
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CGK/Jakarta-Indonesia |
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CMB/Colombo-Sri Lanka |
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CPH/Copenhagen-Denmark |
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DAC/ Dhaka- Bangladesh |
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DEL/Delhi-India |
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DME/ Moscow- Russia |
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DPS/ Denpasar-Indonesia |
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FCO/ Rome-Italy |
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FRA/ Frankfurt-Germany |
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FUK/Fukuoka-Japan |
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HKG/Hong Kong-China |
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HYD/Hyderabad-India |
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HAN/Hanoi-Vietnam |
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ICN/Seoul-Korea |
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ISB/Islamabad-Pakistan |
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JNB/Johannesburg-South Africa |
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KHI/Karachi-Pakistan |
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KIX/Osaka-Japan |
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KTM/Kathmandu-Nepal |
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KUL/Kualalumpur-Malaysia |
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LAX/Los Angeles-USA |
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LHR/London-United Kingdom |
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MAD/Madrid-Spain |
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MEL/Melbourne-Australia |
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MNL/Manila-Philippines |
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MUC/Munic- Gremany |
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MXP/Milano- Italy |
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NGO/Nagoya-Japan |
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NRT/Tokyo-Japan |
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OSL/Oslo-Norway |
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PEK/Beijing-China |
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PEN/Penang-Malaysia |
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PNH/Phnom Penh-Cambodia |
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PER/Perth-Australia |
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PUS/Busan-Korea |
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RGN/Yangoon-Myanmar |
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SGN/Ho Chi Minh City-Vietnam |
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SHA/Shanghai-China |
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SIN/Singapore |
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SYD/Sydney-Australia |
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TPE/Taipei-Taiwan |
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VTE/Vientiane-Laos |
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ZRH/Zurich-Switzerland |
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| Q : |
How do I use this service? |
| A : |
It's very easy. Only you have a confirmed reservation on THAI and know the reservation code or so call 'booking reference', either Royal or Amadeus and input this code after selected 'Internet Check-in'.
The system will process precheck-in for you immediately. Maximum passenger in one code is 4 passengers (adults and children) plus 4 infants. |
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| Q : |
Is there any time limit for Internet Check-in? |
| A : |
Yes, the Internet Check-in is available from 24 hours up to 2 hours before flight schedule departure time. |
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| Q : |
What tickets can be used for Internet Check-in? |
| A : |
All ticket types, both paper and electronic. |
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| Q : |
Can I check-in for my companions? |
| A : |
Yes, if your know their reservation codes. |
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| Q : |
Are there any restrictions when special needs are required? |
| A : |
Internet Check-in cannot be used for those requiring special needs such as wheelchairs, medical attention or A: children traveling alone. No problem for special meal if you have requested at reservations. |
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| Q : |
Can I change my assigned seat at Internet Check-in? |
| A : |
Yes, and you can also change your seat on connecting THAI flights, which will be automatically through checked-in for you if the flights are in the same reservation code.
Besides, your THAI return flight in the same reservation code, with in 24 hours, will be automatically checked-in too. But if your connecting flight is the other airlines, seat change is not allowed. |
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| Q : |
What if a connecting flight does not display at Internet Check-in? |
| A : |
For technical reasons some connecting flights may not display. Airport check-in staff will be pleased to assist you with connecting check-in and seating changes. |
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| Q : |
What is Royal Orchid Plus / FFP edit? |
| A : |
The Review Check-in page features a button which allows you to navigate the page where you can add or correct your Royal Orchid Plus or Star Alliance frequent flyer program membership number to ensure automatic mileage tracking for yourself or others in the same reservation code. |
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| Q : |
After I finish Internet Check-in can I make additional changes? |
| A : |
Yes, after the Review Check-in page has been confirmed (or time-out) additional changes to seating, FFP numbers or even cancel check-in can be made by re-entering Internet Check-in with the same reservation code. |
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| Q : |
What about my boarding pass and baggage, if I fly with THAI Domestic flight? |
| A : |
- You are allowed to print your own boarding pass with A4 size paper included your onward/return flight(in same booking code)with THAI up to 2 sectors, except passenger holding paper ticket or purchasing ticket via Web or Telephone sale.
- Please present your boarding pass, baggage to register, ID card or passport and Credit/Debit card used to purchase this ticket(if applicable) to THAI bag drop counter ( at Bangkok International Airport Counter C15) at least 45 minutes prior to your flight departure.
- If you are unable to print your boarding pass, please contact THAI bag drop counter at the respective airports for issuing your boarding pass.
- If you have no baggage to register, please proceed directly to the boarding gate and present your ID card or passport to THAI staff at the boarding gate.
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| Q : |
What about my boarding pass and baggage, if I fly with THAI International flight? |
| A : |
- Currently, you are able to print your own boarding pass at home with A4 size paper, one connecting flight in same booking code is enabling.
- Passenger who hold paper ticket or e-ticket purchased via web or telephone sale is inhibited.
- There are 33 destinations where home print boarding pass is inhibited, due to the security alerts are required to enter those countries.
| AKL |
Auckland |
New Zealand |
| ARN |
Stockholm |
Sweden |
| BLR |
Bangalore |
India |
| BNE |
Brisbane |
Australia |
| BOM |
Mumbai |
India |
| CAN |
Guangzhou |
China |
| CGK |
Jakarta |
Indonesia |
| CMB |
Colombo |
Sri Lanka |
| DAC |
Dhaka |
Bangladesh |
| DEL |
Delhi |
India |
| DPS |
Denpasar |
Indonesia |
| FUK |
Fukuoka |
Japan |
| HAN |
Hanoi |
Vietnam |
| HYD |
Hyderabad |
India |
| ICN |
Seoul |
Korea |
| JNB |
Johannesburg |
South Africa |
| KIX |
Osaka |
Japan |
| KUL |
Kuala Lumpur |
Malaysia |
| LAX |
Los Angeles |
U.S.A. |
| LHR |
London |
United Kingdom |
| MAD |
Madrid |
Spain |
| MEL |
Melbourne |
Australia |
| MNL |
Manila |
Phillippines |
| NGO |
Nagoya |
Japan |
| NRT |
Tokyo |
Japan |
| PEK |
Beijing |
China |
| PER |
Perth |
Australia |
| PUS |
Busan |
Korea |
| PVG |
Shanghai |
China |
| SIN |
Singapore |
Singapore |
| SYD |
Sydney |
Australia |
| TPE |
Taipei |
Taiwan |
| VTE |
Vientiane |
Laos |
- Please present your travel documents, boarding pass, baggage to register and Credit/Debit card used to purchase this ticket(if applicable) to THAI Internet Check-in counter at the respective airports ( at Bangkok International Airport Counter J15) at least 60 minutes prior to your flight departure.
- If you can not print your own boarding pass, please contact THAI Internet Check-in counter at the respective airports for boarding pass issuance and travel documents verification.
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| Q : |
How much baggage am I allowed to check? |
| A : |
According to The International Air Transport Association 2011, with effective as of 01APR2011, new check baggage rules to be applied as follows:
1. Recently there are different baggage rules that may apply to your journey and they have become increasingly complex.
2. Together with our airline partners, we are making an effort to apply baggage rules consistently.
3. If your journey involves multiple airline partners, please be aware that baggage rules may vary. In some cases, the baggage rules that apply for your journey may be those of our partner airlines. Please contact your travel agent or our customer service center for further advice.
4. If you are traveling solely on THAI for the duration of your journey, please familiarize yourself with our following baggage rules:
The baggage allowance is divided to 2 concepts:
4.1 For travel outside Canada and the U.S.A, the following regulations are:
- Royal First Class : 40 kgs.(88 lbs.); Royal Silk Class : 30 kg.(66 lbs.); Premium Economy and Economy Class passengers : 20 kgs.(44lbs.).
- Royal Orchid Plus Gold Card Members are entitled to check an additional 20 kgs (44 lbs)
- Royal Orchid Plus Silver Card Members can check an additional 10 kgs.(22 lbs.)
- Child (2-12 years) occupying a seat is entitled to the same free baggage as an adult passengers.
- Infant (not occupying seat) are allowed 10 kgs.(22 lbs.) excluding one fully-collapsible child stroller, pushchair, or infant carrying basket.
4.2 For travel to/ from Canada and the U.S.A., the following regulations apply two pieces of check baggage.
- The sum of the three dimensions (length+height+width) for each piece cannot exceed 158 cm.(62 inches).
- The maximum weight per piece is 32 kgs.(70 lbs.) for Royal First and Royal Silk Class and 23 kgs.(50 lbs.) per piece for Premium Economy and Economy Class.
- Child (2-12 years) occupying a seat is entitled to the same free baggage as an adult passengers.
- Infant (not occupying seat) is entitled to one piece of checked baggage, the sum of whose three dimensions does not exceed 115 cm.(45 inches) at maximum weight of 23 kgs. Plus one fully-collapsible child stroller or pushchair or infant-carrying basket
Note: Frequent Flyer Gold Members are permitted to 1 extra piece in any class of services
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| Q : |
What if my external baggage name tags are damaged or detached? |
| A : |
THAI will do our best to ensure your checked baggage is always transported on the same flight(s). Then we strongly encourage you to also place a tag with similar information inside your bag to facilitate identification. To download and print baggage name card, please click Baggage ID card |
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| Q : |
What is the latest time to check-in at the airport? |
| A : |
In Thailand, one hour before international departures and 45 minutes for domestic departures. At airports abroad, check-in times vary, but generally no later than 1 hour prior to departure. |
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| Q : |
What happens if I check-in late? |
| A : |
Your assigned seating may be released for other passengers. |
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| Q : |
What documents do I need to present at the check-in counter? |
| A : |
1. If you are the credit card owner, and had used your card to purchase a ticket yourself, the documents required to be presented during check-in are; your itinerary receipt, photo ID or passport, and the credit card used for the purchase.
2. If the travelling passenger is not the credit card owner, the documents required during check-in include; the new itinerary receipt (for details, see Regulations), and photo ID or passport. |
